Premium bonds holders issued ns&i 'call us' warning after confusion

NSandI has issued a warning to Premium Bonds holders, urging them to get in touch, after a string of complaints flooded in via X. Several holders have reported that their reinvested Bonds,

worth £100, are not showing on their accounts. One holder tweeted: "@nsandihelp hello! I won a prize in April and it's not been paid into my bank account or reinvested. I had the

pay into bank account option selected. Can you advise". Another said: "Have you reinvested my £50 win? I cannot see that it is reinvested or paid into my account Kind regards"

A third holder reported: "My son won a small prize but it hasn't been reinvested or paid." A concerned holder asked: "Hello NSandI I won £100 last month (July) I had

thought it would have been reinvested by now but nothing has happened yet does it normally take over a month to show as a reinvestment ? Julie". NSandI responded, advising holders to

call them if their prizes have not been reinvested within seven days of the prize draw. The organisation also offers guidance on its website, with a spokesperson explaining that Premium

Bonds customers can choose to receive their prizes in various ways, reports Birmingham Live. "This includes being paid directly into their nominated bank account or automatically

reinvested into more Premium Bonds. It maybe that on this occasion the person had changed their preference to auto reinvestment after their prize had been drawn." The new Bonds will be

eligible for inclusion in the draw for the month following the date of purchase. Bonds will be considered as purchased on the first day of the month in which the prize was won and will

adhere to the terms and conditions current on that date. Reinvested prizes are subject to the holding limit of £50,000. For children under 16, a parent or guardian who controls the original

Bond for the child can provide a mandate. This mandate will apply to the child's total holding of Bonds. Any payment in respect of the Bonds will be made to the parent or guardian. A

mandate will be considered as cancelled when the child reaches the age of 16.