How to file a va travel reimbursement claim online | veterans affairs

If you’re a Veteran or caregiver who’s eligible for general VA health care travel reimbursement, you can file your claims online. General reimbursement covers regular transportation, such as

by car, plane, train, bus, taxi, or light rail. Read this page to find out how to file a claim online. * SET UP DIRECT DEPOSIT If you haven’t already set up direct deposit to receive your

reimbursement, you’ll need to do that now. Find out how to set up direct deposit for travel pay reimbursement * SIGN IN TO VA.GOV You can sign in with either of these 2 accounts: * Login.gov

* ID.me If you don’t have one of these accounts, you can create a LOGIN.GOV or ID.ME account and then sign in. Find out how to create a Login.gov or ID.me account for VA.gov * GO TO YOUR

PAST APPOINTMENTS You can get to your list of past appointments in either of these 2 ways: * Select MY VA from the main navigation. Scroll down to HEALTH CARE. Then select SCHEDULE AND

MANAGE APPOINTMENTS, OR * Select MY HEALTHEVET from the main navigation. Then select APPOINTMENTS. From your appointments list, select PAST to get to your past appointments. * SELECT THE

PAST APPOINTMENT YOU’D LIKE TO FILE A TRAVEL CLAIM FOR If your past appointment is eligible for VA travel reimbursement, you can select FILE A TRAVEL REIMBURSEMENT CLAIM. * START YOUR CLAIM

Review the information and select START A MILEAGE-ONLY CLAIM. * ANSWER THE 3 QUESTIONS If you answer NO to any of the questions, you can’t file a mileage-only travel claim online on VA.gov.

But you can still file your claim online through the Beneficiary Travel Self Service System (BTSSS). Keep reading for instructions on how to file a claim through BTSSS. * REVIEW AND SUBMIT

YOUR CLAIM Review your answers and the Beneficiary Travel Agreement Notice. Check the box to show your agreement. Then select SUBMIT CLAIM. After you submit your claim, we’ll let you know

when we’re processing your claim. You can also check the status of your claim by selecting CHECK YOUR TRAVEL REIMBURSEMENT CLAIM STATUS. * SET UP DIRECT DEPOSIT If you haven’t already set up

direct deposit to receive your reimbursement, you’ll need to do that now. Find out how to set up direct deposit for travel pay reimbursement * SIGN IN TO THE TRAVEL CLAIM ENTRY PORTAL You

can sign in with any of these accounts: * DS Logon username and password * VA PIV * ID.me account * Login.gov account Go to the AccessVA travel claim entry portal * GO TO YOUR BENEFICIARY

TRAVEL PROFILE After you sign in, the BTSSS welcome page will load. Select PROCEED TO MY DASHBOARD. * CREATE A CLAIM You can do this in either of these 2 ways: * Select APPOINTMENTS in the

main navigation. In the ASSOCIATED CLAIM column, select CREATE for the appointment you’re claiming travel pay for, OR * Select CLAIMS in the main navigation. Select CREATE NEW CLAIM. In the

ACTIONS column, select SELECT for the appointment you’re claiming travel pay for. This will open the INITIATE CLAIM form. Confirm or update your address. Then select CONTINUE. * ADD YOUR

EXPENSES AND RECEIPTS * On the CLAIM DETAILS page, make sure your appointment information and address are correct. * Choose an expense type and select ADD SELECTED EXPENSE. Follow the

instructions to add information about each expense. * If you have receipts or proof of attendance records for non-VA care appointments, select ADD ATTACHMENTS. You can add up to 5

attachments. * SUBMIT YOUR CLAIM Review the Beneficiary Travel Agreement Notice. Check the box to show your agreement. Then select SUBMIT. After you submit your claim, the system will

redirect you back to your BTSSS dashboard. You’ll find your claim listed in review status. You should receive your payment within 3 to 5 business days. NEED TIME TO GATHER RECEIPTS OR OTHER

INFORMATION? You can choose to save your claim and come back later to edit it. But you’ll still need to submit it within 30 days of your appointment.