- Select a language for the TTS:
- UK English Female
- UK English Male
- US English Female
- US English Male
- Australian Female
- Australian Male
- Language selected: (auto detect) - EN
Play all audios:
Member-only story
“5 Ways To Create a Wow! Customer Experience” With Paul Tuennerman, CEO of Dat DogKristin MarquetFollow12 min read·Feb 5, 2020 --
Share
Model the behavior you expect on the frontline. — It’s as easy as making sure that those that work closest to you experience the same interaction and “Wow Experience” that you expect them to
deliver all the way through the organization to the customer. This interaction can start with a personal note on a new employee’s workstation, welcoming them on board, telling them where to
find office supplies, and cheering them on.
As part of my series about the five things, a business should do to create a Wow! customer experience, I had the pleasure of interviewing Paul Tuennerman. Paul is the CEO of Dat Dog, a New
Orleans staple that specializes in customizable hot dogs in an unpolished environment. But before Paul became an executive in the restaurant industry, he faced adversity that taught him the
importance of hard work and treating people with respect. Paul’s family faced many tragedies throughout his childhood, including the death of his older brother, the separation of his
parents, and the loss of both parents shortly after. He…
)
