Rsh board minutes - 28 september 2021 (accessible version)

* Regulator of Social Housing Transparency data RSH BOARD MINUTES - 28 SEPTEMBER 2021 (ACCESSIBLE VERSION) Updated 1 February 2022 APPLIES TO ENGLAND CONTENTS * PUBLIC MINUTES of the RSH

Board meeting * 1. Welcome and Apologies * 2. Declarations of Interest * 3. Minutes of last meetings – 27 July 2021 * 4. Matters Arising * 5. Forward Planner * 6. Chief Executive update * 7.

Tenant Satisfaction Measures (TSM) – Standard and Survey Methodology * 8. Investigation and Enforcement update * 9. Finance and Corporate Services update * 10. Any Other Business Print this

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https://www.gov.uk/government/publications/rsh-board-minutes-2021/rsh-board-minutes-28-september-2021-accessible-version PUBLIC MINUTES OF THE RSH BOARD MEETING ON TUESDAY 28 SEPTEMBER 2021

AT 10AM MICROSOFT TEAMS MEETING (NO MEMBERS WERE TOGETHER, AND THE MEETING WAS DEEMED TO HAVE BEEN HELD IN LONDON, THE LOCATION OF THE CHAIR). 6 - REMOTE AND VIRTUAL PARTICIPATION 6.1 Any

member may validly participate in a meeting virtually through the medium of conference telephone, video conferencing or similar form of communication equipment, provided that all persons

participating in the meeting are able to hear and speak to each other throughout such meeting, or relevant part thereof. A member so participating shall be deemed to be present in person at

the meeting and shall accordingly be counted in a quorum and entitled to vote. 6.2 A meeting shall be deemed to take place where the largest group of those members participating is assembled

or, if there is no group which is larger than any other group, where the chair of the meeting is. PRESENT * Simon Dow - Interim Chair * Paul Smee * Liz Butler * Jo Boaden * Kalpesh

Brahmbhatt * Deborah Gregory * Richard Hughes * Geoff Smyth * Fiona MacGregor - Chief Executive IN ATTENDANCE * Jonathan Walters - Deputy Chief Executive * Harold Brown - Senior Assistant

Director, Investigation and Enforcement * Maxine Loftus – Director, Regulatory Operations * Richard Peden - Director, Finance and Corporate Services * Will Perry - Director, Strategy * Emma

Tarran - Senior Assistant Director, Head of Legal Services and Company Secretary * Jim Bennett - Assistant Director, Policy and Communications – for item 6 * Robert Dryburgh - Assistant

Director, Business Intelligence OBSERVING FOR ITEM 7 * Angela Holden - Assistant Director, Investigation and Enforcement * Andrew Clegg - Head of Economics * Anna Furlong - Head of Policy

and Strategy * Claire Wilde - Strategy Manager * Chris Kitchen – Board Secretary, Minutes 1. WELCOME AND APOLOGIES 01/09/21 There were apologies from SK-S. 2. DECLARATIONS OF INTEREST

02/09/21 There was a new declaration of interest: LB – Special Advisor to the World Federation of Medical Education from 01/09/21. 3. MINUTES OF LAST MEETINGS – 27 JULY 2021 03/09/21 The

confidential and public minutes from the meeting on 27 July 2021 were considered and subject to some minor amendments, were APPROVED. 4. MATTERS ARISING 04/09/21 Members NOTED the actions.

CEO confirmed that a date for the Board awayday has been identified at the end of January and will be confirmed to members. 5. FORWARD PLANNER 05/09/21 Members NOTED the forward planner.

Workshop topics for 2022 will be discussed by REG and added to the planner. The Chair invited Members to consider topics they would be interested in covering in future workshops, 6. CHIEF

EXECUTIVE UPDATE GENERAL UPDATES 06/09/21 Members were given the following updates: 07/09/21 Departmental and Ministerial changes Members NOTED that MHCLG has been renamed the Department for

Levelling Up, Housing & Communities, with the appointment of the new Secretary of State, The Rt. Hon. Michael Gove MP. The ministers that had been reappointed: * The Hon. Christopher

Pincher MP – Minister for Housing * Eddie Hughes MP – Minister for Rough Sleeping and Housing * Lord Stephen Greenhalgh – Minister for Building Safety and Communities, jointly with the Home

Office The new ministers: * Kemi Badenoch MP – Minister of State, LUHC and Foreign, Commonwealth and Development Office and Minister for Equalities, Government Equalities Office * Neil

O’Brien MP – Parliamentary Under-Secretary of State (with responsibility for the levelling-up agenda) * Andy Haldane will head up the Levelling Up Taskforce for 6 months that will report

jointly to the Prime Minister and the Secretary of State for DLUHC. 08/09/21 09/09/21 Accounting Officer Meeting: CEO advised that the meeting covered the Strategic Risk register, key sector

risks, RSH performance and preparation for the Spending Review. RBP explained the elements of the SR bid. 10/09/21 Ongoing media coverage: there was discussion on the on-going media

attention on the sector 11/09/21 UKRN – CEOs’ meeting: there was a presentation which underlined Government priorities. 12/09/21 Sector updates: Members were advised that Homes England and

GLA had announced their AHP allocations and strategic partnerships. Since the announcement of the August CPI (3.2%), the sector has been discussing the impact on rent increases for 2022/23

especially in relation to the impact on tenants. POLICY UPDATES 13/09/21 BEIS/Cabinet Office consultation on Better Regulation: Members were given an overview of the BEIS/Cabinet Office

consultation on Better Regulation. They are seeking views on reforming the Framework for Better Regulation (as part of response to leaving the EU). The consultation is a call for evidence on

various discussions points. The consultation highlights that the government’s response to Grenfell will continue to be excluded from the Business Impact Target, regulatory offsetting, and

any deregulatory targets. Responses are due on 31 October and we will feed in via the department and the response from UKRN. OPERATIONAL UPDATES 14/09/21 Members NOTED the updates on

Registrations and Regulatory Operations. 15/09/21 Performance – August 2021: The two amber targets were NOTED. Members expressed their concerns that there appear to be a number of pressure

points in respect of recruitment. CEO acknowledged there was but gave assurance that recruitment is progressing across the directorates. 7. TENANT SATISFACTION MEASURES (TSM) – STANDARD AND

SURVEY METHODOLOGY 16/09/21 RD, AC and CW joined the meeting, and the paper was seeking comments from the Board on the drafts of the TSM consultation paper (Annex 1) and the technical note

setting out the proposed TSMs and our proposed detailed requirements relating to them (Annex 2). We are considering stakeholder feedback and where appropriate reflecting it in our

consultation proposals. 17/09/21 The White Paper set out several parameters that the government expected the regulator to work within and states that the tenant satisfaction measures should

follow the themes set out in the Social Housing Green Paper. It also states that the measures should include both objective quantitative measures and tenant perception measures. On that

basis our proposed TSMs will follow these principles, whilst acknowledging that our technical work and engagement has identified some potential changes. Members were content with the

proposals set out in the paper. 18/09/21 The following comments on the TSMs were raised by members and RD responded to each. 19/09/21 Risk of gaming: There was an acknowledgement that there

is a risk of this in any system of performance measurement. RD advised that we have sought to design TSM requirements to mitigate the risk of gaming, although it was extremely difficult to

eliminate it entirely. 20/09/21 Remedial actions: We already consider remedial actions as a core part of our existing consumer regulation work. Our future approach to consumer regulation

will need to build on this. 21/09/21 Members were reminded that TSMs are not the only measure by which providers have to show compliance with the standards. They are already required to

report any material health and safety issues and the introduction of TSMs will not change that. We plan to reemphasise this responsibility in the draft consultation document. 22/09/21

Wording of questions and scoring: It was suggested that the questions would benefit from a “plain English” review and the choices for responses are consistent across the questions to allow

comparative data. In response to the language, RD confirmed that there is ongoing review and the questions will continue to be refined. RD confirmed that we have external experts who are

drafting a ‘plain English’ summary document. 23/09/21 Scoring: The consultants we are engaged with (BMG) are reviewing the choices and scoring options. 24/09/21: Regulatory Impact

Assessment; Equalities Impact Assessment: RD confirmed that the RIA will be brought back for consideration by the Board at the October meeting. EQIA will also be brought to Board in October.

25/09/21: Will there be an opportunity to review the TSMs once they have been published? RD confirmed that there would be opportunity to get feedback on the TSMs. 26/09/21: Overall members

were content with the questions asked of them and congratulated RD and the team on a very well written and well explained paper and there were some suggestions about the layout of the

document in respect of signposting to White Paper objectives and better bring out the level of stakeholder engagement that has taken place and continues. 8. INVESTIGATION AND ENFORCEMENT

UPDATE 27/09/21 HB introduced the I&E report which gave members background information to current cases. He gave members an update on the key developments. 28/09/21 Prospect Housing

Limited (Prospect) 29/09/21 Eldonian Community Based Housing Association 30/09/21 Two non-compliant cases were resolved in this period: * Cheshire Peaks and Plains Housing Trust * Folkestone

and Hythe District Council GRADING UNDER REVIEW 31/09/21 3CHA and Reliance Social Housing CIC (Reliance) have been placed on the GUR list. Both are short term lease providers. 32/09/21

Falcon Housing Association 33/09/21 Larch Housing Association 34/09/21 Empowering People Inspiring Communities Limited: this provider was placed on the GUR list. 35/09/21 Inclusion 36/09/21

Members discussed the article in Inside Housing in regard to the Housing Benefit issues in Birmingham. 37/09/21 Members thanked HB for the report and the updates. 9. FINANCE AND CORPORATE

SERVICES UPDATE 38/09/21 RBP presented the paper and Members NOTED that July actual figures are close to forecast. RBP reminded Members that the fees regime does not allow for surplus or

deficits to be carried forward. The £14.7m fees budget covers the elements of the economic regulation regime for which fees can be charged and the balance of funding is met through Grant In

Aid. 41/09/21 Covid-19: the Government’s Work From Home order has been lifted and staff are being allowed to return to offices. Staff are returning to 2MS and Manchester and the new Leeds

office is going through the staff induction programme. Birmingham is expected to open in mid-October. 42/09/21 Members NOTED the rest of the paper. 10. ANY OTHER BUSINESS 43/09/21 There were

no other matters of business. DATE OF NEXT MEETING: 26 OCTOBER 2021 – 10AM Back to top