M&s in urgent product recall in wake of cyber attack

Following a massive cyberattack, Marks and Spencer is urgently recalling one of its products. M&S, which boasts branches in Coventry and Warwickshire, has pulled Polarn O. Pyret Branded

Poppy Print Rompers off the shelves due to safety concerns. The recall specifically affects the T94 8409A model in sizes ranging from 1-12 months, and it's important to note that this

product was only available for purchase on MandS.com. The company has called on customers who have bought the romper or received one as a gift to "return it immediately". READ

MORE: TESCO ANNOUNCES 7PM 'CHARGE' The statement from MandS said: "Polarn O. Pyret has issued a Product Recall due to safety complaints with their Poppy Print Romper, T94

8409A in the specified sizes 1-12 Months which was sold on MandS.com ONLY." The retailer has directed those affected to bring the romper back to any MandS Clothing store (excluding

Outlet stores) for a full refund. They added an apology: "We are very sorry for any inconvenience caused. Any customers who have further questions regarding the product should contact

Customer Services on 0333 014 8555.", reports Birmingham Live. and urged customers with further queries to reach out to Customer Services on 0333 014 8555 for assistance. This urgent

recall emerges amidst the broader uncertainty sparked by the considerable cyberattack which has disrupted online orders. Stuart Machin, the Chief Executive, revealed that "threat

actors" managed to infiltrate the company's systems through one of MandS's contractors by deploying "social engineering" techniques. Such methods may involve

impostors acting as employees to deceive support staff. "They used heavily sophisticated techniques," he acknowledged, revealing that the breach was swiftly detected over the

Easter weekend, with the company prepared for such a scenario due to a mock attack exercise conducted last year. Mr Machin expressed his anticipation for the company to "recover at

pace" following the interruption, with expectations for the website to relaunch "within the next few weeks" and likely resuming sales across all product categories before

July. "If anything, the incident allows us to accelerate the pace of change as we draw a line and move on," he suggested, expressing gratitude towards customers and staff for their

support. Mr Machin emphasised the company's current focus on recovery, aiming to emerge from this period significantly strengthened. "We started the new financial year as we

finished the last, with sales growth ahead of budget across both businesses," he concluded.