M&s issues update on online orders six weeks after cyber-attack

SHOPPERS ARE NOW ABLE TO ORDER SOME OF MARKS & SPENCER'S FASHION RANGES ONLINE AFTER A CYBER-ATTACK IN APRIL FORCED THE RETAILER TO STOP ONLINE ORDERS 10:41, 10 Jun 2025 Shoppers

can now shop online at Marks & Spencer six weeks after it was forced to halt online orders due to a cyber attack which caused huge disruption. It first declared an incident after the

cyber attack on April 22 and customers were unable to use contactless payments, gift cards or scan their loyalty card over the Easter weekend. Some M&S stores were also left with empty

shelves as the chain grappled with the fallout of the attack. Online orders were paused on April 25 and were resumed on Tuesday (June 10). The retail giant said shoppers are now able to buy

a selection of its best-selling fashion ranges and new products for home delivery to England, Scotland and Wales. In a statement published on social media, M&S managing director of

clothing, home and beauty John Lyttle said: "More of our fashion, home and beauty products will be added every day, and we will resume deliveries to Northern Ireland and Click and

Collect in the coming weeks. "Thank you sincerely for your support and for shopping with us." In May, M&S boss Stuart Machin warned investors that it is facing a £300m hit to

trading profits as a result of the cyber attack. Article continues below It is believed that the group fell victim to the same hackers, known as Scattered Spider, who were linked to similar

attacks on Co-op and Harrods towards the end of April. M&S confirmed on May 13 that some customer data was stolen in the cyber which could include names, date of birth, phone numbers,

home addresses, email addresses, household information and online order histories. It added that any card information taken would not be useable as it does not hold full card payment details

on its systems. Chief executive Stuart Machin blamed "human error" for the attack and refused to comment on whether the retailer had paid a ransom to the hackers. It is believed

that the hackers managed to gain entry through a third party who had access to its systems. _For our free daily briefing on the biggest issues facing the nation,__ sign up to the Wales

Matters newsletter here_ Mr Machin said at the time: "We didn't leave the door open, this wasn't anything to do with under-investment. Article continues below "Everyone

is vulnerable. For us, we were unlucky on this particular day through some human error." _Read the biggest stories in Wales first by __signing up to our daily newsletter here_ While its

565 stores have been able to remain open and trade throughout, contactless payments were impacted initially while there was also some stock availability issues as it had to temporarily

switch to manual processes following the attack.