What Your Claim Status Means | Veterans Affairs

Your claim status tells you where your claim is in the review process. Keep reading to learn about the terms we use for each step of the process.

We’re checking your claim for basic information we need, like your name and Social Security number. 

We’re reviewing your claim and making sure we have all the evidence and information we need. If we need more evidence to decide your claim, we may gather it in these ways:

Note: You can submit evidence at any time. But if you submit evidence after this step, your claim will go back to this step for review.

If we need more evidence or you submit more evidence, your claim will go back to Step 3: Evidence gathering.

We’re deciding your claim and determining your disability rating.

If we need more evidence or you submit more evidence, your claim will go back to Step 3: Evidence gathering.

If you’re eligible for disability benefits, this letter will include your disability rating, the amount of your monthly payments, and the date your payments will start.

If we need more evidence or you submit more evidence, your claim will go back to Step 3: Evidence gathering.

A senior reviewer is doing a final review of your claim and the decision letter.

You can review and download your decision letter in the claim status tool.

We also sent you a copy of your decision letter by mail. It should arrive within 10 business days, but it may take longer. 

We received your claim. We haven’t assigned the claim to a reviewer yet. 

We assigned your claim to a reviewer. The reviewer will determine if we need any more information from you.

We’re getting evidence from you, your health care providers, government agencies, and other sources. We’ll review the evidence and make a decision. 

We’ve made a decision on your claim. We’re getting your decision letter ready to mail to you.

We’ve sent you a decision letter by U.S. mail. This letter includes details about how we made the decision on your claim.