Vetext for va health care reminders and updates | veterans affairs

VETEXT APPOINTMENT REMINDERS If your VA health facility uses VEText, we’ll send you text reminders about your health appointments. Each reminder includes this information: * Date and time of

your appointment * Codes you can use to confirm or cancel your appointment To confirm or cancel, you can reply using the special codes we send you. If you don’t reply, we’ll keep your

appointment scheduled. If your VA health facility closes unexpectedly, we may send you a text to cancel your appointment.  NOTE: VEText is free to use, but your phone company may charge you

fees for text messages. You can learn more about messaging fees in our digital notifications terms and conditions. Read our digital notifications terms and conditions CHANGING TO AN EARLIER

APPOINTMENT If an earlier appointment becomes available, we may text you to ask if you want to reschedule. We’ll text you codes you can use to change to the earlier appointment or keep your

original appointment. If you don’t reply, we’ll keep your original appointment scheduled. COMPLETING PRE-CHECK-IN If your facility offers pre-check-in, we’ll send you instructions to start

the pre-check-in process with your appointment reminders. You’ll need a smartphone to complete pre-check-in. Learn how to check in with your smartphone for some VA appointments NOTE: Some VA

health facilities also use VEText to help with physical distancing. If your facility offers this service, we’ll send you instructions with your appointment reminders. You can text us when

you arrive at the facility. We’ll text you where to wait and when to come inside. If you get care from a non-VA provider in our community care network, we may send you a text to ask for your

appointment information. You can reply to the text to tell us the date and time of your appointment. After your community care appointment, we’ll send a text to confirm if you went to the

appointment. We’ll include codes you can use to confirm or to tell us that you didn’t go. OTHER TYPES OF VETEXT MESSAGES Depending on your local VA health facility, we may also send you

these types of VEText messages: * PRESCRIPTION TRACKING UPDATES tell you when your prescription medicine has shipped * VACCINE UPDATES tell you when COVID-19 and flu vaccines are available

at your facility and how to schedule a vaccine appointment * EMERGENCY UPDATES offer resources during a natural disaster or another emergency in your area * SURGERY UPDATES allow your care

team to text updates to your family members when you’re having surgery at a VA facility