Signing In To VA.gov | Veterans Affairs

Get answers to your questions about signing in to VA.gov to manage your benefits and services online. 

At this time, you can sign in to VA.gov with any of these 3 options:  

If you don’t have an account, you can create a Login.gov or ID.me account now.  

Note: After September 30, 2025, you’ll need to use either a Login.gov or ID.me account.

We need to confirm your email address before we can give you access to your personal information.

You’ll get an email from Login.gov or ID.me asking you to confirm your email address. 

Check your inbox and your spam folder. You should have a confirmation email from the account provider you chose (either Login.gov or ID.me). 

If you don’t have a confirmation email, contact your account provider.

If you get the message “We’re sorry. Something went wrong on our end,” take these steps: 

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411 and select 0 (TTY: 711).

First, try resetting the password for the account you use to sign in to VA.gov:

Note: If you need more support from Login.gov or ID.me, go to the account service’s website.

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411, and select 0 (TTY: 711). We’re here 24/7.

Note: Our VA contact center representatives can’t reset your Login.gov or ID.me password for you. This includes representatives at our My HealtheVet help desk.

No. Our VA contact center representatives can’t reset your Login.gov or ID.me password for you. This includes representatives at our My HealtheVet help desk. 

You can get help with resetting your Login.gov or ID.me password directly from the account provider websites. 

We can help guide you to fix some common issues as you create your account and verify your identity.

Or you can get more help on each account provider’s website.  

If you get an error when you try to go back to VA.gov after creating your account or verifying your identity, don’t worry. This often happens because your session timed out while you were

completing the process.

Simply close the browser tab that you’re in now. Then open a new tab and sign in to VA.gov with your new account.

If this doesn’t work, contact us at 800-698-2411 (TTY: 711). We’re here 24/7. Be sure to tell the representative the specific error code on the screen.

First, check your cell signal or Wi-Fi connection to make sure it’s strong enough to receive messages.

If you have a strong enough signal and you still don’t get the code within 10 minutes, you can try to change how ID.me sends you the code.

Sign in to VA.gov with your ID.me account. Select Text message or phone call for your MFA method. Then select Call me to try to get the code by phone call instead.

If you still don’t get the code, you can try to reset your MFA method or submit a support ticket with ID.me for more help.

This error likely means that you set up MFA with the ID.me authenticator app but then got a new mobile phone. You’ll need to reset your MFA method.

If this doesn’t work, submit a support ticket with ID.me. In your ticket, include the error code and message you got. ID.me may need to manually remove your old MFA method so you can start

over and add a new MFA method.