Launch of new eligibility and enrollment channel on va health chat app | va oklahoma city health care | veterans affairs

Oklahoma City , OK — Oklahoma City VA Health Care System will introduce a revolutionary new Eligibility and Enrollment channel in the VA Health Chat App on August 1, 2024. VA Health Chat App

is a powerful tool for Veterans, to connect with VA through text messages on their smartphone, tablet or computer. This chat channel allows Veterans to easily access Eligibility and

Enrollment services while reducing the volume of calls. “Our mission is to simplify access to VA services for our Veterans,” said Eligibility and Enrollment Supervisor Candace Lawrence. “The

new Eligibility and Enrollment channel allows us to address Veterans’ inquiries quickly. We understand the challenges of waiting on hold, and this channel is a crucial step in reducing wait

times and enhancing the overall experience for our Veterans.” Services offered by Eligibility and Enrollment include:   * Determining if Veterans qualify for VA health care benefits.    *

Assisting with enrollment, including completing necessary forms and setting up initial primary care appointments.    * Issuing the Veteran Health Identification Card (VHIC) for use at VA

facilities.    * Updating personal information to ensure seamless access to benefits.    * Providing targeted support for specific groups, such as returning service members from operations

like OEF/OIF/OND. “Since 2023, we’ve fielded more than 18,000 calls with an average queue time of about eight minutes,” said VA Rocky Mountain Network Business Office Support Services

Trainee Ashlee Higgins. “Our goal with the new chat channel is to achieve sub-minute response times, significantly improving our service efficiency.” In 2023, Oklahoma City VA made

significant strides in reducing wait times with its Community Care channel, providing Veterans a more efficient and responsive service. The addition of an Eligibility and Enrollment channel

is anticipated to mirror this success, further facilitating a smoother interaction for Veterans.   Starting August 1, 2024, Veterans enrolled with Oklahoma City VA can access the new channel

using the VA Health Chat App. You must have secure login credentials such as Login.gov, ID.me, DS Logon Level 2 (Premium) or My HealtheVet premium to use VA Health Chat. Create an account

or learn more about signing in to VA.gov. Learn more about or download the VA Health Chat App.