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VA is implementing a new, modernized appointment scheduling system to better deliver the SOONEST and BEST CARE to Veterans. Officially known as the Integrated Scheduling System (ISS), this
new solution consolidates several scheduling applications into one location. The system provides employees with a user-friendly scheduling experience while effectively reducing the time
Veterans must wait for their appointments to be confirmed and scheduled. The implementation should be seamless for patients; however, any business process transition always presents
opportunities for improvement. VA expects ISS to be used at all VA facilities by February 2025, except for sites using Oracle Health. VA maintains a roadmap to integrate ISS and Oracle in
the future and is committed to ensuring the transition to ISS goes as smoothly as possible.
