Contact Us | VA Finger Lakes Health Care | Veterans Affairs

PATIENT HELP AND RESOURCES NEED HELP? CONTACT A PATIENT ADVOCATE If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates. MEDICAL

RECORDS OFFICE Access your medical records online or request a copy of your records from our Release of Information office. BILLING AND INSURANCE Pay your VA Finger Lakes health care bill

online, by phone, mail, or in person. You can also raise issues or address billing disputes. PHARMACY Find out how to refill your prescriptions, where to pick up new prescription orders, and

how to safely dispose of your medicines. SUPPORT FOR LAW ENFORCEMENT AND FIRST RESPONDERS VA Finger Lakes Healthcare System is grateful for your service to our Community. Together, we can

support Veterans who are experiencing hardships by providing easy access to resources. IF YOU ARE A VETERAN IN CRISIS, DIAL 988 AND PRESS 1  OR TALK TO SOMEONE LIVE ONLINE HERE Home

(veteranscrisisline.net) BATH PHONE NUMBERS Bath VA Medical Center: VA Police: 607-664-4768 Bath VA Behavioral Health Clinic: 607-664-4300 Bath Urgent Care:  607-664-4000 (Monday-Sunday,

8:00 a.m.-7:00 p.m.) Veterans Justice Program Coordinator: CANANDAIGUA PHONE NUMBERS Canandaigua VA Medical Center: 585-393-7100 Canandaigua VA Police: 585-393-8323 Canandaigua VA Behavioral

Health Clinic: 585-393-7252 Veterans Justice Program Coordinator: 585-208-2108 ROCHESTER CALKINS VA BEHAVIORAL HEALTH OUTPATIENT CLINIC: 585-463-2688 NATIONAL VA HOMELESS CALL CENTER:

877-424-3838 NATIONAL WOMAN VETERANS CALL CENTER: 855-829-6636 VETERANS ELIGIBILITY: 585-463-2687 QUESTIONS TO ASK IF YOU ENCOUNTER A VETERAN IN CRISIS: » Did you serve in the military? »

Did you serve in a war zone? » What branch did you serve in? » Can I assist you in getting services? » Would you like to speak to someone now? » Are you a patient at the Canandaigua, Bath or

Rochester VA?   EFFECTIVE ACTION TIPS » Notice signs and symptoms » Ask about Veteran status » Spend time listening » Speak simply, briefly, and slowly » Not responsive may not equal

noncompliant » Alcohol and drug abuse may be a sign of PTSD » Anger and fighting may be a sign of PTSD » Women Veterans can have PTSD SUICIDE PREVENTION WARNING SIGNS  » Threatening to hurt

or kill self » Feeling trapped, like there’s no way out » Looking for ways to kill self » Abusing drugs or alcohol » Withdrawing from friends or family » Having dramatic changes in mood »

Feeling hopeless » Talking or writing about death or dying » Giving away possessions VETERAN SPECIFIC RISKS » Frequent deployments » Deployments to hostile environments » Exposure to extreme

stress » Physical/sexual assaults while in the Service (not limited to women) » Length of deployments » Service-related injury MYTH: Asking about suicide will plant the idea in a person’s

head.   REALITY: Asking does not create suicidal thoughts. Asking simply gives the Veteran permission to talk about their thoughts or feelings. PHONE DIRECTORY AND MAILING ADDRESS Find phone

numbers for many of the administrative and program offices at VA Finger Lakes health care. MAILING ADDRESS BATH VA MEDICAL CENTER 76 Veterans Avenue  Bath , NY 14810-0810 MAIN PHONE:

607-664-4000 MENTAL HEALTH CLINIC: 607-664-4300 CANANDAIGUA VA MEDICAL CENTER 400 Fort Hill Avenue Canandaigua, NY 14424-1159 MAIN PHONE: 585-393-7100 To use TELETYPE (TTY) services: 711