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Veteran Benefits Administration (VBA) launched a communications campaign to address the topic of “claims predators”, which are defined as “bad actors” that try to unlawfully charge Veterans
a fee to “help” them process their claims with the VA. They often use aggressive communication techniques to contact Veterans with promises of expedited claims processing times and higher
disability ratings in exchange for high fees. VA urges Veterans to only use VA accredited attorneys, claims agents and Veterans Service Organization representatives when filing for benefits
to protect their benefits and avoid unlawful fees. VA is committed to ensuring all Veterans can safely and securely navigate the VA benefits process without falling victim to claims
predators. If a Veteran suspects a representative acted unlawfully or unethically while assisting them in filing a VA benefits claim, they should file a report at VSAFE.gov or by calling
833-38V-SAFE. To learn more about fraud, predatory practices targeting the Veteran community and how to protect their benefits from fraud, visit Protecting Veterans From Fraud . WHAT IS IN
THIS TOOLKIT? This toolkit contains communications artifacts which provide an overview of “claims predators” and information to help Veterans, their families and advocates safely claim their
benefits. The toolkit includes artifacts that can be downloaded and used to educate the Veteran community on claims predators and using accredited representatives during the VA benefits
claims process. * Claims Predators Frequently Asked Questions (FAQs): List of questions and answers related to claims predators and the VA benefits process. * Infographic: This artifact can
be printed out or sent virtually to help Veterans and advocates have the information to protect against claims predators. * Presentation Slide Deck: To be used to provide external
stakeholders on overview on claims predators and VA benefits claims best practices.
