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In the Veteran Experience Office (VEO), our goal is to improve the experience of all Veterans who participate in our care. Some of the ways we do this are through problem solving, education,
and continuous process improvement projects. CONNECT WITH A PATIENT ADVOCATE Within the Veteran Experience Office, we have the Patient Advocate Team. This team was established to promote
positive experiences for all Veterans. A fundamental value in VHA is for all Veterans and their families, who are served in, or through, VHA facilities and clinics to have their priorities
and needs addressed in a proactive, convenient, and timely manner. The patient advocates at Bay Pines VA are specially trained to help you resolve issues with your care. If you've
experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates. Our patient advocates are located on the
first floor of the C.W. Bill Young main hospital (bldg. 100) on our Bay Pines campus, Monday - Friday from 8 a.m. to 4 p.m. and also in the Lee County VA Healthcare Center, Monday - Friday
from 8 a.m. to 4 p.m. If you experience a problem at any of our locations, please call one of our patient advocates to discuss. If you are unable to reach them using the information listed
below, please call . You can also contact us through secure messaging on My HealtheVet. FEEDBACK Your feedback is important to us. After your appointment, you may receive a quick email
survey asking about your latest visit. This is called Veteran Signals, or V-Signals. It has less than 10 multiple choice questions and is a great and quick way to let us know how things are
going. We also gather feedback through the Survey of Healthcare Experiences of Patients, or SHEP. This survey comes through the mail. It is a comprehensive look at your experience. While it
takes a bit longer to complete, it provides us valuable information on how we can improve care for all Veterans who come to Bay Pines VA.
