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PATIENT HELP AND RESOURCES NEED HELP? CONTACT A PATIENT ADVOCATE If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates. RELEASE OF
INFORMATION AND MEDICAL RECORDS OFFICE Access your medical records online by using My HealtheVet or request a copy of your records from our Release of Information office by submitting your
request via Fax. BAY PINES VA'S MAIN CAMPUS: LEE COUNTY HEALTHCARE CENTER (NON-URGENT REQUEST): LEE COUNTY HEALTHCARE CENTER (URGENT REQUEST): BILLING AND INSURANCE Pay your Bay Pines
VA health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes. PHARMACY Find out how to refill your prescriptions, where to pick up new
prescription orders, and how to safely dispose of your medicines. PRIVACY OFFICE Bay Pines VA is committed to protecting your personal information and maintaining the privacy of your
protected health information. FOIA OFFICE Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by
specific exemptions or exclusions laid out in law. Note: A FOIA request and a request for medical records are separate requests that are processed by two different services. If you would
like to request a copy of your medical records, please visit the Release of Information and Medical Records Office. PHONE DIRECTORY AND MAILING ADDRESS Find phone numbers for many of the
administrative and program offices at VA Bay Pines health care. MAILING ADDRESS C.W. BILL YOUNG VA MEDICAL CENTER 10000 Bay Pines BLVD Bay Pines, FL 33744 MAIN PHONE NUMBERS LOCAL:
727-398-6661 TOLL-FREE: 888-820-0230 To use TeleType for the Deaf (TTY) services: DIAL 711
