NHS complaints procedures | BDJ In Practice

Access through your institution Buy or subscribe Complaints are one of the common things that most businesses hope to avoid. However, if you deliver a service or supply a product, a

complaint is a real possibility. Although it is vital to have a thorough understanding of the procedural side of dealing with NHS complaints, it is equally important to have an idea of the

common complaints affecting dental practices. This article will therefore look at some of the complaints that we come across. Complaints may feel like a personal attack, but for any

business, a complaint can highlight a weakness in the business which needs to be addressed; and how you deal with a complaint can either paint your business in a very positive light, or in a

worst-case scenario, it has the potential to damage your reputation. This is a preview of subscription content, access via your institution ACCESS OPTIONS Access through your institution

ADDITIONAL ACCESS OPTIONS: * Log in * Learn about institutional subscriptions * Read our FAQs * Contact customer support AUTHOR INFORMATION AUTHORS AND AFFILIATIONS * British Dental

Association, London, United Kingdom Paula Slinger Authors * Paula Slinger View author publications You can also search for this author inPubMed Google Scholar CORRESPONDING AUTHOR

Correspondence to Paula Slinger. RIGHTS AND PERMISSIONS Reprints and permissions ABOUT THIS ARTICLE CITE THIS ARTICLE Slinger, P. NHS complaints procedures. _BDJ In Pract_ 36, 34–35 (2023).

https://doi.org/10.1038/s41404-023-2081-z Download citation * Published: 07 August 2023 * Issue Date: 07 August 2023 * DOI: https://doi.org/10.1038/s41404-023-2081-z SHARE THIS ARTICLE

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