Marks & spencer says disruption expected until july after cyber attack

THE HIGH STREET GIANT EXPECTS TO BE HIT FOR £300 MILLION 08:10, 21 May 2025 Marks & Spencer has said disruption from a major cyber attack is expected to continue through to July and cost

the company around £300 million. The high street giant halted orders on its website and saw empty shelves after being targeted by hackers around the Easter weekend. The retailer revealed on

Wednesday morning that online sales and profits in its fashion, home and beauty business have been “heavily impacted”. Meanwhile, food sales were affected by reduced availability but the

business stressed this is “already improving”. M&S said the incident is expected drag its group operating profits down by around £300 million this year, but expects this to be reduced

through cost management, insurance and other reactions. Article continues below Chief executive Stuart Machin said: “It has been challenging, but it is a moment in time, and we are now

focused on recovery, with the aim of exiting this period a much stronger business. “There is no change to our strategy and our longer-term plans to reshape M&S for growth and, if

anything, the incident allows us to accelerate the pace of change as we draw a line and move on.” _JOIN THE MANCHESTER EVENING NEWS WHATSAPP GROUP HERE_ It is almost a month since the

retailer was first impacted by a major “cyber incident”, reported to be linked to hacking group Scattered Spider. The company has paused online orders for the past three weeks as a result,

while payments and click and collect orders were also impacted. M&S saw availability in stores also knocked by the disruption, causing some empty shelves as it changed parts of its IT

systems, but said this was recovering quickly in an update on Thursday. Article continues below Customer personal data, which could have included names, email addresses, postal addresses and

dates of birth, was taken by hackers in the attack.