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The letter about travel agents reminded me of how grateful I am to have a good one (“Travel Agents as a Line of Defense,” Oct. 14). After the Sept. 11 attacks, I was stranded in a
Birmingham, Ala., hotel for four days. My travel agent was incredibly helpful, doing the time-consuming work of checking and rechecking all the options. A good agent does much more than just
help one get the cheaper ticket--which mine does as well. AUDRAY JOHNSON Riverside MORE TO READ
