Rsh publishes tsm data return guidance for social landlords

News story RSH PUBLISHES TSM DATA RETURN GUIDANCE FOR SOCIAL LANDLORDS The guidance sets out how social landlords need to submit their Tenant Satisfaction Measures results to the regulator.

Today (Monday 11 December) the Regulator of Social Housing published guidance setting out how social landlords need to submit their Tenant Satisfaction Measures results to the regulator. RSH

has also confirmed that landlords which own more than 1,000 homes must submit their first TSM data return by 30 June 2024. Social landlords must follow RSH’s requirements when submitting

the TSM results to ensure they are accurate, consistent and transparent. The guidance also includes important requirements around background and contextual information to support

understanding of the results. This is part of RSH’s ongoing work to ensure reliable information is available to tenants so they can hold their landlord to account. The TSMs are an important

part of RSH’s new toolkit and will help inform its regulation. The results will be part of the information RSH uses to scrutinise landlords’ performance, along with a range of other

regulatory data and its inspection programme. Will Perry, Director of Strategy at RSH, said: > Landlords must follow our TSM data return guidance to make sure they > submit consistent 

and transparent TSMs that tenants can use to hold > them to account. >  > The TSMs are one part of our stronger regulation, which will also > include new consumer standards and 

inspections from next April. We > will be ready, and landlords need to make sure they are too. The data return guidance is available to social landlords via RSH’s NROSH+ data collection

website. NOTES TO EDITORS * RSH launched the TSMs on 1 April 2023 and all social landlords need to collect them from their tenants. The first TSM reporting year is 1 April 2023 to 31 March

2024. * There are 22 TSMs. 10 relate to management information which landlords need to complete themselves. There are another 12 tenant perception TSMs which are based on questions that

landlords need to ask tenants. They cover topics including repairs, complaint handling and safety. * All registered social landlords need to collect and publish their TSM results. Larger

landlords owning 1,000 homes or more also need to submit their results to RSH. RSH is currently running a data pilot with smaller landlords to understand the potential benefits and

challenges of collecting their data too. * As well as the TSM results, landlords need to submit background information on their approach to conducting surveys and provide context for the

results, and give assurance that they have met the requirements of the TSM standard. * The TSM standard, technical requirements and survey requirements are available on RSH’s website. They

set out the requirements that landlords must follow when calculating and publishing the TSMs. RSH has also published a set of FAQs to help landlords collect the TSMs. * RSH promotes a

viable, efficient and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs. It does this by undertaking robust economic

regulation focusing on governance, financial viability and value for money that maintains lender confidence and protects the taxpayer. It also sets consumer standards and may take action if

these standards are breached. RSH’s remit on consumer issues is expanding and from April 2024 and it will begin carrying out regulatory inspections of social landlords. * For press office

contact details, see our media enquiries page. For general queries, please email [email protected] or call 0300 124 5225. SHARE THIS PAGE The following links open in a new tab * Share on

Facebook (opens in new tab) * Share on Twitter (opens in new tab) UPDATES TO THIS PAGE Published 11 December 2023