Uber taps ONDC to bring Delhi Metro tickets to its app, eyes B2B logistics leap next

Ride-hailing giant Uber has integrated metro ticket booking into its app, beginning with Delhi Metro, through the Open Network for Digital Commerce (ONDC) platform, it announced on Monday.

The integration enables commuters to plan and pay for their entire journey—across Uber and metro—in one go, directly on the Uber app.

This rollout comes months after Uber signed a Memorandum of Understanding with ONDC during CEO Dara Khosrowshahi’s India visit in 2024, signalling its intent to deepen collaboration with the

government-backed digital commerce initiative.

“This is a truly tech-enabled multimodal transportation option,” said Praveen Neppalli Naga, Chief Technology Officer for Mobility and Delivery at Uber. “You’re able to hop onto the Uber

app, book your metro ticket with a QR-based experience, and pay via UPI—all within the same interface you use to book a cab, an auto, or a shuttle.”

The feature aims to ease daily commutes by allowing users to plan end-to-end journeys in one place—addressing the longstanding gaps between first- and last-mile connectivity. “This forms the

foundation for Uber to replicate such integrations across India. Delhi is just the beginning,” said Naga, adding that three more cities will see similar rollouts in the coming year.

Highlighting India’s strategic importance to Uber, Naga said, “India is a dynamic and diverse market where innovation at scale is not just possible but necessary. We operate in about 125

cities here, with over 1.4 million earners and around a billion trips completed last year alone.”

India is also home to Uber’s second-largest tech hub globally, located in Bengaluru and Hyderabad. “We’ve been building core infrastructure and platforms here since 2014. Much of the

innovation is happening right here, and we are taking these solutions global,” he added.

The company also announced that it will soon integrate its growing logistics product—Uber Direct—with the ONDC network for B2B deliveries. This will enable small and mid-sized businesses to

request on-demand logistics without needing to manage their own delivery fleets.

“B2B logistics on ONDC allows us to democratise access to delivery infrastructure,” said Naga. “Imagine a world where small merchants can request on-demand deliveries without needing a

fleet. That’s the scale we’re aiming for and it’s going to come very soon.”

Uber India President Prabhjeet Singh called it a “fitting reflection of the incredible momentum in India’s urban mobility journey—one that is increasingly digital, inclusive, and deeply

kind.”

He added, “India is not just a market; it’s a strategic innovation hub. What we build here often shapes our global playbook. From launching cash payments in 2015 to introducing new product

categories, many of Uber’s key innovations have been built and tested in India first.”

As Uber continues to embed itself into India’s digital public infrastructure, Singh emphasized this is just the start. He said, “It’s truly about partnering with India’s almost enviable DPI

infrastructure… to solve population-scale challenges in mobility and commerce which haven't been done anywhere else.”