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What should I do if someone reports abuse or poor practice to me? Back Reporting Concerns ------------------------- WHAT SHOULD I DO IF SOMEONE REPORTS ABUSE OR POOR PRACTICE TO ME? * Stay
calm. * Reassure the person that has reported the concern to you has done the right thing. * Keep an open mind. * Listen carefully and take them seriously. * Do not promise to keep secrets,
inform the person that you will be most likely need to share this information with others. * Only ask questions asking for clarity about information proved. Do not ask questions that may
lead to a particular response. If needed to, try to ask questions that start “Tell me about”, “Explain to me” or “Describe”. * Tell them what you will need to do next and who you will be
sharing this information with. * Record in writing what was said, using the persons own words where possible as soon as you can. ------------------------- Was this helpful?
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