Jet2 introduce UK 'first' in 'real gamechanger' for British tourists on holiday - Birmingham Live

Jet2 introduce UK 'first' in 'real gamechanger' for British tourists on holidayJet2 has said it is the "first" UK tour operator to allow customers to track their coach transfers to their

departure airport in real timeCommentsTravelHannah Ahmed10:36, 22 May 2025Jet2 has said it is the "first" UK tour operator to allow customers to track their coach transfers to their

departure airport in real time(Image: Andrew Teebay Liverpool Echo) Jet2 has announced it has made history as the "first" UK tour operator to make one significant change.

The airline's new 'Live Transfer Status' feature on its app will allow holidaymakers to track their coach transfer to the airport in real time, in a new "game changing" initiative.

‌ Passengers travelling back from their holiday destination will be given the added assurance of being able to monitor where their coach is up to 30 minutes before their departure pick up

time.

‌ READ MORE: Jet2 forced to make change for UK tourists flying to Italy after 'demand'

When the function is available on the app, a ‘Live Transfer Status’ notification will flash up on the app, which customers will then be able to click on to view a variety of information

about their mode of transport to the airport.

It added: "The exclusive functionality is available to customers via the Jet2holidays app and provides them with all the information they need to know about their departure transfer in

real-time, pick-up location, expected pick-up time (including revised information in the event of delays), pick-up progress and latest pick-up stop reached, driver name, and vehicle licence

plate number."

Article continues below The scheme is available across all destinations in the Balearics, Canaries, Mainland Spain, Morocco, Turkey and Bulgaria, and already Jet2 has said it has helped to

reduce the number of calls related to coach transfers.

According to the airline, queries about transfers is "one of the biggest call drivers across the industry, both for tour operators and independent travel agents."

Jet2 has also said while the in-app feature is currently limited to five countries it flies to, from summer 2026 it plans to expand it to many more destinations, including Greece.

‌ READ MORE: Jet2 issues warning to passengers with children over carry-on weight

Steve Heapy, CEO of Jet2holidays said: “With millions of customers travelling on hundreds of thousands of coach transfers with Jet2holidays every year, our pioneering Live Transfer

functionality is a real game-changer for us and for our customers.

"By providing customers with more real-time information about their coach transfer to the departure airport it means a hassle-free end to their holidays, which in turn is already resulting

in far fewer calls to our contact centre and to our independent travel agent partners."

Article continues below He continued: "A lot of hard work has gone into new innovation and we are already receiving outstanding feedback from customers who are telling us how fantastic it

is.

"This is another significant investment into delivering our VIP customer service, and I would like to thank our key partners and transfer suppliers for their role in its success.”

READ MORE: Jet2 warns customers over 'fake' accounts contacting flyers