Major internet service provider hikes mid-contract price by up to 12%

Major internet service provider hikes mid-contract price by up to 12%Some of the biggest internet providers have clauses in their contracts allowing bumps in price after

signingCommentsNewsChristian Abbott Audience Writer11:40, 04 Jun 2025Hyperoptic is raising costs by 12%(Image: PA) Hyperoptic is introducing mid-contract price rises, raising costs by as

much as 12% for some contracts.

The full fibre broadband provider will also raise its monthly subscription by £3 a month from April 2026, for customers joining from 3rd June 2025.

‌ For those on 50Mb Fast, the cost will jump from £26 to £29, a factor of 12%; the same is true for those on the 150Mb Superfast contact.

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500Mb Ultrafast per month will rise from £31 to £34, a 10% jump, while those paying for 1Gb Hyperfast will will costs go from £35 to £38, a 9% rise.

The rise in costs has been met with criticism, as Alex Tofts, Strategist at Broadband Genie, shared the "disappointment" over the news.

Article continues below He explained: “We’re disappointed to see Hyperoptic join the long list of providers that raise prices for its customers before they reach the end of their deal. This

price increase represents a gigantic price jump of 12% for customers wishing to subscribe to their most affordable deals.

“All mid-contract price rises achieve is concern and confusion for customers. The only way we can make true progress and do justice for bill payers is for Ofcom to step up and outright ban

these shameful price rises.

“For existing customers of Hyperoptic, there is no need to panic. The price you pay won’t increase, at least until you reach the end of your contract.

‌ "But If you would rather your provider didn’t hike up your contract price, there are options out on the market. Providers such as BeFibre, toob and YouFibre, and more have committed to

fixed contract pricing."

Lutfu Kitapci, CCO and MD at Hyperoptic said: “For years, broadband consumers have had to deal with unknown price increases in the middle of their contract and we are proud to have

campaigned and supported the ban of this unfair practice.

"Price changes however are not uncommon, for example after introductory pricing, discounted months and other offers.

Article continues below "To remain competitive in the current environment, we will be introducing an annual increase of £3 from April 2026, for customers joining from 3rd June 2025.

“Existing customers will not be affected by the annual increase, unless they switch to a new minimum term.

"Customers on the Fair Fibre plan will also not be affected by this change. We are confident that this move will help customers to make a fair comparison when choosing their next broadband

provider.”