Uk households handed £872 energy bill refunds which take 'five minutes to claim'

CUSTOMERS CAN GET A REBATE WORTH WELL OVER £800, ACCORDING TO CHRIS MATTHEWMAN, FROM BASILDON, ESSEX. 12:33, 20 May 2025 UK households can get a £872 energy bill refund which is "so

easy" and "only took five minutes to claim". Customers can get a rebate worth well over £800, according to Chris Matthewman, from Basildon, Essex. He was "immensely

helpful" credit after diving into his finances. The 39-year-old logged onto his online account with E.ON to see he was in credit by £1,100 on his dual-fuel tariff that he paid for by

direct debit. He said: "I phoned E.ON and asked if I could take the credit, saying it was my money at the end of the day. They were quite respectful when I found out I was in credit and

could issue the money. READ MORE SANTANDER ISSUES UPDATE TO 14 MILLION 'ACTIVE' CUSTOMERS AFTER MAKING BIG DECISION "They said I should have a pot (of extra money) for winter

but I decided to take the refund." He said: "At the time we were in a Debt Management Plan and it was meant to end in September 2024. "But with the £872 plus with cutting

costs in other areas, we finished it in April 2024. So we saved five months of payments which in turn was about £5,000 of payments. Having the little impact (of the refund) saved us more in

the long run." He added: "I do a meter reading every couple of months now just to see if we are paying too much or if we're not paying too much. I would always recommend to do

it just so you can have a bit of breathing space." Greg Marsh, household finance expert and chief executive officer of Nous.co, said: “No one should have a big credit balance built up

in their energy account right now. Article continues below “Most suppliers won’t automatically refund you if you’ve paid too much, and could be unfairly holding on to money that you’re owed.

“If you’ve got a traditional meter and haven’t submitted a reading in a while, you’ll be paying bills based on estimates that could be significantly out after an unusually mild winter.

“Energy companies know how hard it is to stay on top of this stuff, and hope that we just put up with paying more than we need to."