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Callers first speak to our intake specialists, who gather information including name, address, date of birth, marital status, household members, income and asset information, and a general
description of the legal problem or question. Our intake team includes staff who are bilingual in Spanish and English. Intake specialists provide this information to the hotline attorneys
who are authorized to practice law in the District of Columbia. Hotline attorneys return calls as promptly as workload permits. The Legal Hotline attorney gathers further information about
the question or problem, and provides advice or assistance. If the problem requires further legal representation, the hotline attorney can refer the client to an LCE staff attorney or other
programs depending upon the nature of the issue and program limitations on client income and assets. CONTACT: 202-434-2120
