Care home making 'significant improvements'

HARBORNE LANE NURSING HOME SAID IT IS ALREADY ADDRESSING CONCERNS RAISED BY THE CARE QUALITY COMMISSION 12:03, 03 Jun 2025 'Significant improvements' have been made at a Birmingham

nursing home in the wake of concerns raised by a health watchdog. Bosses at Harborne Lane Nursing Home in Selly Oak said work has already been carried out to address issues highlighted

following a Care Quality Commission (CQC) inspection which took place in January. Last month, the CQC presented its findings and awarded its second lowest rating of 'requires

improvement' and said they'd found five five 'breaches of regulation relating to person-centred care, safe care and treatment, consent, safeguarding service users from abuse

and improper treatment and good governance'. READ MORE: CONCERNS RAISED OVER CARE AND SAFETY OF RESIDENTS AT BIRMINGHAM CARE HOME But Gary Grant, director of Harborne Lane Nursing Home,

said while they were disappointed they were committed to making the necessary improvements. And, he added, progress has been made as an independent company hired to carry out a 'mock

CQC' inspection found the home to be at the 'good' rating. Article continues below Harborne Lane caters for people living with dementia, physical disabilities and sensory

impairment with room for up to 68 people. Mr Grant said: "We are naturally disappointed with the rating but are fully committed to making all necessary improvements and exceeding

expectations. "We take immense pride in our home, our dedicated staff and our residents. "It's important to note that the CQC inspection took place in January and the report

was published in May, a considerable four months later. "In that time, we have already implemented significant improvements. It is important to note that our new manager had only been

in post for just two months at the time of our inspection. DO YOU SUPPORT THE STRIKE ACTION BY THE BIN WORKERS? "All concerns identified during the inspection were addressed promptly,

either immediately or within a few days. "We developed and completed a comprehensive action plan, which has been submitted to the CQC. "Furthermore, to ensure our ongoing progress

we commissioned an independent company to conduct a full mock CQC inspection on May 20 and 21. "We received their report this week and I am pleased to share that we were rated as

"good" across all five standards." He added they were also pleased with a lot of positive feedback received from the CQC inspectors across the standards of safe, effective,

caring, responsive and leadership. This included staffing levels being appropriate with staff being well-inducted, trained and having ongoing supervision. Inspectors also said staff were

relaxed and engaged with residents while infection control was well managed. The report also said relatives felt assured that healthcare needs were promptly addressed with staff being

knowledgeable about those needs. Inspectors also noted positive feedback from residents and their families who described staff as caring and kind. Article continues below They also noted

there has been a clear improvement in staff morale following the change in leadership and they now feel more supported, valued, and empowered to share feedback.